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Sales Mentoring, Sales Team Process Building, Sales Strategy

Having spent decades in various sales capacities, and studying popular sales methodologies and techniques, it's clear to me that beyond the fluffy differentiators these methodologies present to sell books and consulting services, one baseline process stands out that is repeatable, creates customer loyalty, pipeline stability, and continually delivers results.
I call it...
ENDMAP

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THE END

ENDMAP in a nutshell...

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Success in sales begins here - The End

With that in mind, Identify/qualify all customer requirements, purchasing processes, timelines, and decision makers upfront, during discovery.

Present/agree to a Mutual Action Plan (MAP) detailing the road to success and, as milestones are met, a continued confirmation to purchase.

No ENDMAP agreement?
Disqualify and move on.  This is still a WIN!

ENDMAP Agreement?
Mutually follow ENDMAP to a successful purchase/sale!

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"If you're selling, you're not selling."

Working within the ENDMAP   sales process will allow you to:

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  • Place prospects at ease as you pivot from being known as "The Salesperson" into the role of "Trusted Advisor"

  • Create a win/win atmosphere making it more likely to develop Champions higher up the ladder and across multiple business units

  • Develop and manage a highly accurate pipeline

  • Hold customers (and yourself/company) responsible for meeting timelines, keeping your deal on track as forecasted

  • Close more and larger opportunities, faster, and without the uncertainty usually experienced at procurement

  • Seamlessly advance opportunities from BDR to AE/SD/SA to CS and forecast with high-probability upsell/cross-sell/renewal deals

Impactful ideas to make the most of your, and your customers, time.

  • Hold meetings early in the day, preferably before lunch.  Studies show our brains become much less focused, and we retain less information, as the day goes on.

  • Know your customers' personality types.  Are you speaking with a military veteran?  Get straight to the point and don't exaggerate your offering.  Speaking with technical folks?  Skip the "we are awesome" slides and dive right into the nuts-and-bolts of what you do.  C-level folks?  Focus on ROI, what their future with your company would look like, and meeting their specific requirements.

  • At every meeting, refer back to the customers' requirements.  What has been met? What is being worked on? What does the end result look like?  Has anything changed?  Consistently bring your customer back to their original "why" to keep them (and you) on track.

  • Always follow up.  Immediately, post-meeting, send a message to all and provide a synopsis of the meeting, key takeaways/benefits specific to meeting their requirements, a list of to-do's which you/they need to follow up, and identify the date this is to be accomplished.  Also, reinforce the next meeting date along with the proposed itinerary.

  • Silence is golden.  Less talking on the salespersons' part should not only be expected but mandatory.  When a customer is provided the ability to speak without interruption, you will learn more about the customers' needs and wants over interruptive questioning which generally takes everyone down the wrong path.  Refrain from trying to solve problems during initial meetings.  This is about THE CUSTOMER!

Let's collaborate

Leading the next-generation of
sales professionals

I PROVIDE ANALYSIS, INSIGHT, STRATEGY, AND TRAINING TO INDIVIDUALS AND TEAMS LOOKING TO DRAMATICALLY IMPROVE SALES OUTCOMES

25+ years of experience working in cybersecurity, on the buy and sell side, has allowed me to test and develop an easy to implement, customer-first sales process that provides a mutual path towards success, ensures "Trusted Advisor" status, and naturally removes fear, uncertainty, and doubt from the purchasing decision.

I've worked closely with these, and many other, cybersecurity vendors

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Enlighten Cyber Intelligence
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Career Stats

  • When a seller, my clients are FORTUNE 500 across all industries.  I work with CISOs, CTI leaders, security practitioners.  I've personally sold tens of millions into the largest financial, retail, hospitality, transportation, and pharmaceutical industries.

  • Roughly half have over $5B annual revenue (many $15B+) with security teams looking to mature their security posture and achieve greater, or tangibly validate, ROI across teams or vendors.

  • The other half of my career is focused on training the next-generation of sales professionals to exceed the demanding expectations of today's customer.  I help cybersecurity startups develop go-to-market strategy and recruit/train sales teams to deliver on that strategy.

What I do

  • I help cybersecurity leaders drive terrific business outcomes by inspiring their teams, cultivating collaboration, and positively persuading vendors to remain focused on the clients unique requirements.

  • I design and facilitate collaborative problem-solving processes and other types of high-level planning for cybersecurity teams to ensure ROI, a strong vendor/client relationship, and overall cybersecurity program success.

  • I work with struggling and start-up sales teams to identify broken processes, obtain "trusted advisor" status with clients, and identify ways to integrate tangible ROI metrics to validate the offerings impact and ensure limited potential for churn.

  • I work 1:1 with new/struggling individual salespeople to identify strengths, weaknesses, and opportunities within their day-to-day strategies and overall pipelines.

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